How to Troubleshoot and Fix a GE Washer That is Not Draining


Are you facing the frustrating issue of your GE washer not draining? Don’t worry, we’ve got you covered! In this guide, we will walk you through the steps to diagnose and fix the problem. Whether something is obstructing the drain hose or pump, or the pump itself is faulty, we will help you resolve the issue and get your washer back to its efficient performance.

Tools and Materials Required

Before we begin, make sure you have the following tools and materials handy:

  • 4-in-1 screwdriver
  • Clamps
  • Needle-nose pliers
  • Nut driver
  • 5-gallon bucket
  • Paint cans or 2×4 scraps to prop up the machine
  • Sponge

Please note that the steps mentioned below are specific to GE washers, and there may be slight variations depending on the brand and model of your washer.

Step-by-Step Guide

Step 1: Unplug the Machine and Remove the Front Panel

To start the troubleshooting process, follow these steps:

  1. Unplug the washer from the power source and empty any water remaining in the tub. You can drain the tub by placing the washer drain hose near the floor drain or in a bucket. Use clamps to secure the hose and prevent water from leaking.
  2. Once the tub is empty, support the front of the washer by using paint cans or stacked 2x4s.
  3. Locate and remove the two screws that secure the front panel of the washer. Refer to the provided image for the exact screw placement.

Step 2: Access the Interior of the Washer

Before proceeding further, ensure that the washer is completely unplugged. Follow these steps to open up the washer:

  1. Pull the lower edge of the panel outward and unhook it from the top.
  2. Note: In some washer models, you might need to remove the entire shell to access the pump.

Step 3: Check for Clogs and Remove Them

Now, let’s inspect the pump for any clogs and remove them if necessary:

  1. The pump usually has a translucent housing, allowing you to visually identify any obstructions, such as clothing items.
  2. Loosen the clamp that holds the hose to the bottom of the tub and detach the hose. Keep a bucket and sponge ready to catch any water that may drain out.
  3. If you see a visible clog, remove it by detaching the belt from the pulley on the bottom side of the water pump. Twist the pulley to unwind any fabric caught in it.
  4. Pro tip: If you can’t find the clog in the pump or near the pump’s drain hose, it might be stuck in the outlet where the hose connects to the bottom of the tub.

Step 4: Inspect the Pump and Replace If Necessary

If you couldn’t find any clogs in the drain hose or pump, it’s time to examine the pump itself. Follow these steps:

  1. If there are no obstructions, the pump may be defective. You might hear unusual noises from a faulty pump, and it may start leaking if not replaced promptly.
  2. Unscrew the three screws that secure the pump to the washer and carefully remove it from the machine.
  3. How to Replace the Pump:
    • Find a replacement pump suitable for your specific GE washer model. You can search for it online by entering your washer’s brand and model number.
    • Pro tip: Model numbers are usually located on a small metal plate under the tub lid or on the top, side, or back of the machine. Note down this information and use it to find the right parts online or at a parts distributor.
    • Install the new pump by attaching it with screws and connecting it to the washer hoses. Then, reinstall the belt.

By following these steps, you should be able to troubleshoot and fix the draining issue in your GE washer. Remember to exercise caution and ensure the machine is unplugged before performing any repairs.

If the problem persists or you’re unsure about any step, it’s always recommended to consult a professional technician or contact the manufacturer’s customer support for further assistance.

Good luck and happy washing!